Frequently Asked Questions

DELIVERY

1. Check the estimated delivery date

If you login to your account you’ll see your order delivery date information under ‘Order’.

Please remember that our delivery date is an estimate, so your order may arrive slightly before, on or slightly after your estimated delivery date. When your order has been shipped you will receive an automated confirmation e-mail directly to your inbox. If you fail to do so, please visit our contact page.

2. Track your order

To track your order please click the ‘Track Order’ tab and log in with your order ID number and your email. This was given to you on your receipt and in the confirmation email you should have received.

3. I'm still waiting for my order

Please allow an extra few days for your order to be delivered (especially during this lockdown) – our carriers are working hard to get your order to you. Make sure you login into your account for order status.

If your order doesn’t arrive, please let us know within 14 days of the date you ordered and we’ll do our best to help you.

RETURNS & REFUNDS

1. How do I return my order?

If you are not happy with your order and require an exchange or refund, please send your order back to us within 14 days of your item being delivered to you. Send your returns to Beneworks, 83 Ducie Street, Manchester, M1 2JQ, United Kingdom

Before you send your returns, please ensure your return is compliant with our return policy as stated here

2. Incorrect or faulty order

To help resolve this as quickly as possible, please fill in the contact form and advise of your name, order number and a brief description of the fault or incorrect item.

We are determined to get get back to you within 48hours of your request.

PAYMENT OPTIONS

1. How do I return my order?

We accept Debit/Credit Card and PayPal. We take your security very seriously, therefore your details are safe with us.