Refund policy

Returns

Our return policy lasts for 14 days. If after 14 days, you require for a refund or exchange, unfortunately, we can’t grant you such request of a refund or exchange. To be eligible for a return, your item must be unused, and in the same working condition, as it was when you purchased it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (If applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

Late or missing refunds (If applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank for further clarification as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please visit our contact page and fill the form.

Sale items (If applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchange (If applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please visit our contact page and fill the form and send your item to: Beneworks, 83 Ducie Street, Manchester, M1 2JQ, United Kingdom

Shipping

To return your order, you should mail your it to: Beneworks, 83 Ducie Street, Manchester, M1 2JQ, United Kingdom – You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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